Sonoma State University

SFBRN Go-Live Countdown: 10 Days to Go — What to Expect This Week

Tuesday, January 20, 2026, 3:35pm

TO: All Employees
FR: Jeff Wilson, Project Lead, San Francisco Bay Region Network, Vice President, Administration and Finance and CFO, San Francisco State University and Sonoma State University; Karen R. Moranski, Vice President of Regional Network Transformation, San Francisco Bay Region Network

Dear Colleagues,
This message continues our series of brief weekly updates, highlighting what is most relevant as we approach the San Francisco Bay Region Network (SFBRN) January 30 go-live. 
As we enter the final days before launch, these updates are intended to provide clarity on what to expect and where to find support as the Network transitions into shared operations for select services.


Countdown to Go-Live

10 days to go
In the days and weeks ahead, our focus remains on:

  • Preparing for the launch of the Network Support Center on January 30
  • Supporting Procure-to-Pay go-lives and other ongoing initiatives across the Network universities
  • Ensuring university communities and Network teams are prepared for go-live
Network Support Center: What to Expect

Beginning January 30, the Network Support Center (NSC) will serve as the shared front door for IT support across Cal State East Bay, San Francisco State University, and Sonoma State University.
As a reminder from last week’s Network Support Center announcement, the NSC is designed to make accessing support simpler and more consistent across the universities. At go-live:

  • There will be one phone number, one email, and one ticketing system for IT support
  • Requests will generate a ticket and be handled by Network staff working collaboratively across the three universities
  • The primary change is behind the scenes, as teams coordinate work across the universities to provide consistent service


The goal of the NSC is straightforward: to support employees in doing their jobs effectively, while system and application consolidation continue over time.
A screenshot preview of the NSC experience is available here to help familiarize you with what submitting a request will look like.

Procure-to-Pay (P2P): Reminder and Resources

As a reminder, Cal State East Bay and San Francisco State University will go live with Procure-to-Pay (P2P) on January 26, shortly ahead of the Network’s January 30 launch.
Faculty and staff whose roles involve purchasing, approvals, travel, or reimbursements are encouraged to review the full P2P memo and take advantage of available training sessions and office hours. These resources provide detailed guidance on timelines, system changes, and where to get help during the transition.

Network Teams and Service Model

To support transparency and collaboration, we have published organizational charts for Network IT and Procurement and Accounts Payable teams. These charts are intended to help university partners understand how teams are structured and how shared services are organized across the three universities.

Network Information Sessions — Open to All

Network leadership will host SFBRN and Network Support Center information sessions, open to all faculty and staff across Cal State East Bay, San Francisco State University, and Sonoma State University.
These sessions will:

  • Walk through the Network Support Center
  • Explain how to access IT and Procure-to-Pay support after go-live
  • Provide an opportunity for questions and discussion

Sessions will be held virtually via Zoom once a week for the next three weeks. The first session will take place this week:
Thursday, January 22
12:15 p.m. – 1 p.m.
Register to attend the information session 

Thank you for your continued focus and collaboration as we prepare for January 30.